Refund policy

Refund Policy

We want you to feel confident starting your creatine journey with Arrival. If Arrival Creatine isn't the right fit, we offer a 30-day money-back guarantee on your first order.

To request a refund, email us at hello@shop-arrival.com within 30 days of receiving your order. Once approved, we'll refund the full purchase price to your original payment method within 10 business days. Please note it can take your bank or card company additional time to post the refund.

This guarantee applies to one first-time order per customer.

Returns on subsequent orders Orders after your first are not covered by the money-back guarantee. If you'd like to return an unopened, unused product from a later order, email us at hello@shop-arrival.com and we'll let you know if it's eligible. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon arrival and contact us immediately at hello@shop-arrival.com if the item is defective, damaged, or incorrect, so we can make it right.

Exchanges The fastest way to get what you want is to request your refund, then place a separate order for the new item.

Refund processing Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, contact us at hello@shop-arrival.com.